Edvise | Trust Center
Edvise Trust Center
At Edvise, we take your data seriously. Our platform is designed to support institutions in helping students succeed, and that includes safeguarding the confidentiality, integrity, and availability of your information. Learn how we keep data secure and meet regulatory and industry requirements.
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Resources

HECVAT (Higher Education Community Vendor Assessment Toolkit)

A standardized security and privacy questionnaire used by higher education institutions to evaluate vendors’ risk, data handling practices, and compliance posture.

VPAT (Voluntary Product Accessibility Template)

A document that outlines how our product meets accessibility standards (such as WCAG), helping institutions assess usability for individuals with disabilities.

Information Security Policy

Defines how we protect the confidentiality, integrity, and availability of our systems and data through access controls, monitoring, and secure development practices.

Incident Response Policy

Details our process for detecting, responding to, and resolving security incidents to minimize impact and restore systems quickly.

Network Security Policy

Outlines how our networks are secured using firewalls, access controls, and monitoring to prevent unauthorized access and protect data in transit.

Privacy & Data Protection Policy

Explains how we collect, process, and protect personal data in compliance with global privacy laws, ensuring transparency and user rights.

Subprocessors

Github

Code repository, version control

Data location: United States

Google Workspace

Email, Document management, Cloud storage

Data location: United States

Google Cloud Platform

Hosting / Cloud Platform

Data location: United States, Canada (Depending on Institution)

Twilio

SMS / Communications

Data location: United States

Compliance

FERPA

Protects student education records and ensures Edvise handles student data in compliance with U.S. higher education privacy requirements.

HECVAT

A standardized security and privacy questionnaire used by higher education institutions to evaluate vendors’ risk, data handling practices, and compliance posture.

CCPA

Supports consumer data rights, including access, deletion, and transparency for California residents.

TCPA

Governs SMS and communications practices, ensuring proper user consent and opt-out mechanisms are in place.

VPAT

Documents how Edvise meets accessibility standards (such as WCAG), helping institutions evaluate usability for individuals with disabilities and ensuring compliance with accessibility requirements.

Monitoring

Continuously monitored by Secureframe
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FAQs

We use a combination of encryption, access controls, monitoring, and secure development practices to protect customer data.
Yes. Data is encrypted in transit using HTTPS/TLS and protected at rest using secure storage mechanisms.
Access is restricted based on the principle of least privilege. Only authorized personnel with a business need can access data.
Yes. We log and monitor system activity to detect anomalies, investigate issues, and maintain system integrity.
Yes. We conduct regular security assessments, including vulnerability management and periodic penetration testing.

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Software Change Testing
Software changes are tested prior to being deployed into production.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.